Prospectus

The Centre for Hospitality and Hotel Management (CHHM) has been established under the aegis of IGMPI, registered as a non-profit society (under The Societies Registration Act, 1860) with the Government of India. The Centre is dedicated to promoting professionalism, innovation, and service excellence in the hospitality and hotel management sectors fields essential to the growth and cultural representation of society. 

CHHM imparts quality education and training to aspiring hospitality professionals through classroom sessions, research projects, field training, and online learning programmes.  The Centre offers both comprehensive hospitality management programmes and specialized courses covering key areas such as hotel operations, food and beverage management, culinary arts, front office management, housekeeping, facility management, catering services, tourism management, and restaurant manager. Each course is meticulously designed to meet the current demands of the hospitality industry and to build dynamic, career-ready professionals. 

Students at CHHM benefit from the insights and mentorship of highly experienced faculties specializing in hospitality, tourism, culinary science, customer service, and business management. The Centre ensures an experiential and industry-relevant education.  CHHM is committed to empowering learners by providing interactive lectures, live demonstrations, and industry exposure. Students gain real-world experience through internships and project-based learning at reputed hotels, resorts, airlines, event companies, and catering establishments. 

Upon successful completion of the courses, CHHM extends comprehensive job and internship placement assistance, helping graduates launch their professional journeys smoothly and successfully in the global hospitality landscape.

The Post Graduate and Executive Diploma programmes of IGMPI in Good Manufacturing Practices, Regulatory Affairs, Intellectual Property Rights, Quality Assurance and Quality Control, Public Health, Nanotechnology, Hospital Management, Product Management, Sales and Marketing Management, Clinical Research, Medical Writing, Drug Discovery and Development, Pharmacovigilance, Medical Coding have been duly assessed and approved by Quality Council of India, Government of India based on fulfillment of QCI's following criteria:

    1. Course Content
    2. Course Design
    3. Course Material
    4. Instructors
    5. Class size & Attendance
    6. Facilities
    7. Evaluation of Students
    8. Written Examination
    9. Certificate

IGMPI is also approved by Food Safety and Standards Authority of India (FSSAI) (FSSAI ID: TPINS18). IGMPI® is licensed by Department of Food Safety & Drug Administration under the Drugs and Cosmetics Act, 1940 and registered under Food Safety and Standards Act 2006.

IGMPI is also approved by Sector Skills Council under National Skill Development Corporation (NSDC) setup by Ministry of Skill Development & Entrepreneurship, Govt of India (TC ID:TC342267).

IGMPI has been conferred with the prestigious "BUREAU OF INDIAN STANDARDS (BIS) AWARD OF HONOUR 2023". QUALITY COUNCIL OF INDIA (QCI) has also conferred IGMPI with D.L. SHAH NATIONAL QUALITY AWARD, Certificate of Merit & ASSOCHAM has conferred IGMPI with the Services Excellence Award based on excellence of its services to the students and training participants.

Bureau of Indian Standards (BIS) is a member of International Organization for Standardization (ISO) and through the Indian National Committee (INC) which is a member of International Electrotechnical Commission (IEC). BIS is also a member of regional standards bodies like Pacific Area Standards Congress (PASC) and South Asian Regional Standards Organization (SARSO). India started taking part in IEC from 1911 and subsequently the then Indian Standards Institution (now BIS) took over the responsibility of Indian National Committee of IEC(INC-IEC) in 1949. Since then the INC-IEC is actively participating in the activities of the IEC both at the policy level and technical work and carrying out the responsibilities as member body of IEC Council. India is a member in Standards Management Board (SMB) of IEC since 2015.BIS has also signed Bilateral Cooperation Agreements (BCA)/Mutual Recognition Agreements (MRA) with the National Standards Bodies of several countries like Afghanistan, Bangladesh, Belarus, Egypt, European Union , Germany, Ghana, Greece, Indonesia, Iran, Japan, Jordon, Kenya, Kyrgyzstan, Mali, Mauritius, Nigeria, Russia, Saudi Arabia , Slovakia, Slovenia, Suriname, USA, UAE, Uzbekistan, Viet Nam, Bhutan, Brazil, Israel, Nepal, Pakistan and Sri Lanka.

National Accreditation Board for Certification Bodies (NABCB), Quality Council of India is a member of International Accreditation Forum (IAF) & Pacific Accreditation Cooperation (PAC) as well as signatory to its MLAs for Quality Management Systems, Environmental Management Systems and Product Certification. NABCB is also a Full Member of International Laboratory Accreditation Cooperation (ILAC) & Asia Pacific Laboratory Accreditation Cooperation (APLAC) as well as signatory to its MRAs for Inspection.

The Programme in Guest Service Associate envisages the overall professional aspects for the Front Office Operations. It employs appropriate practices to communicate effectively with guests, colleagues, and superiors to achieve a smooth workflow also to apply gender and age-sensitive service practices, describes the protocols related to confidentiality of the organizational information and guests’ privacy and apply health, hygiene, and safety practices at the workplace.

The programme is designed for freshers and professionals who wish to pursue being a part of Front office operations as Guest Service Associate. It explains the ways to prepare for the Front Office Operations and apply appropriate practices to greet and welcome the guests and describe the procedure to complete Front Office duties like registration, check-in, check-out, room allotments, etc.

Module 1: Introduction to Front Office Management & Guest Service operations

• Guest service needs
• Front office managing operations
• needs for guest services

Module 2: Maintain Effective Communication and Service Standard

• Role of effective communication
• Services customers ad guests expect
• effective service standard protocol
• level of good interaction strategies

Module 3: Organizational Confidentiality and Guest Privacy

• Confidentiality aspects in guest services
• Role of privacy rights
• Guest privacy dimensions and strategies adopted

Module 4: Basic Health and Safety Standards

• Health aspects in guest services
• Health safety standards to be adopted
• Role of GHP in hospitality

Module 5. Introduction to Employability Skills.

Module 6 Communication Skills

• Interaction strategies
• Good communication skills for guests

Module 7: Essential Digital Skills

• need toadopt digital operation skills
• role of digital access for guests

Module 8: Customer Service

• Importance of customer service desk
• need for effective customer support
• fulfil requirements of Guests
• Strategies to liaise with customers.                        

Module 9: Case Studies

Module 10: Capstone Project

Eligibility

Graduates in any discipline are eligible for our Post Graduate Diploma, Executive Diploma and Professional Certification Programmes.

Programme Duration

The minimum duration to complete the PG diploma programme is 12 months and maximum is 24 months. The minimum duration to complete the executive diploma programme is 6 months and maximum is 12 months.

Programme Mode

Registrations are currently open for regular and Part-time (Online Live Classes) both modes.

Examination and Certification

All the participants are obliged to timely submit completed assessment assignments (during the programme, usually after every module) and appear for an online exam at the end of the programme. After successful completion, the participants will be awarded Post Graduate Diploma/Executive Diploma in Guest service Associate by Centre for Hospitality and Hotel Management (CHHM), IGMPI. For all the above-mentioned modules elaborate programme material, self-assessment assignments and project work details would be provided by the Institute from time to time. Details get updated on the webpage as well. 

Discipline in Classes and Examination

Every student is required to observe a disciplined behaviour during her/his classes, assessments & examinations and to follow instructions from the Professors. Any act of indiscipline may result into discredit & it will be mentioned in her/his academic report.

Placement Assistance and Corporate Relations

The Institute has partnered with many organizations for providing placement assistance to its participants. The robust placement cell comprises of senior level Human Resources professionals and Talent Acquisition experts which maintains close links with business and industry. We are engaged in promoting the employability of our participants by maintaining good rapport and relation with HR cell and recruiting managers of leading Front office and guest service operations companies across the globe. The efforts of our placement cell also include helping with professional resume writing, interview skills & conducting mock interviews etc. 

Future Career Prospects

The Guest service Associate programme is a professional programme targeted to cater to the Hospitality industry’s need for trained and skilled guest service Associates. The knowledge, guidance, practical exposure, and programme completion certificate will provide the participant with not one but many opportunities in the industry. This may be realized in the form of job roles and positions such as Guest service Associates, Front office executives, Consultants in Guest Services, Guest service professionals in Hospitality Industry etc.