Post Graduate/ Executive Diploma in Housekeeping Operations (PHO/EHO)

Post Graduate / Executive Diploma in Housekeeping Operations (PHO/EHO) is a specialized professional programme designed to prepare students and working professionals for supervisory and managerial roles in housekeeping within hotels, resorts, hospitals, corporate facilities, and other hospitality establishments.
The course focuses on advanced housekeeping operations, sanitation and hygiene standards, linen and laundry management, inventory control, quality assurance, and team supervision. It also develops leadership skills, communication abilities, and professional ethics essential for maintaining high service standards.
With growing emphasis on cleanliness, safety, and operational excellence in the hospitality sector, this programme offers strong career opportunities and professional growth.

Programme Structure

International Affiliation with

Module 1: Foundations of Service in Hospitality

• Principles of hospitality and guest satisfaction
• Service standards and etiquette
• Communication skills in hospitality

Module 2: Overview of Housekeeping Operations

• Organizational structure and roles
• Daily operational workflow
• Coordination with other departments

Module 3: Cleaning Sciences and Methods

• Types of cleaning agents and chemicals
• Cleaning techniques and equipment
• Hygiene and sanitation standards

Module 4: Guest Room Management

• Room preparation and inspection
• Turn-down and occupancy services
• Room maintenance and reporting systems

Module 5: Public Area and Specialized Cleaning

• Lobby and common area upkeep
• Specialized surface cleaning
• Waste management procedures

Module 6: Linen and Laundry Operations

• Linen inventory control
• Laundry processes and stain removal
• Quality control and fabric care

Module 7: Oversight, Safety, and Professional Competencies

• Workplace safety and compliance
• Staff supervision and training
• Professional ethics and grooming

Module 8: Food and Beverage Service Operations

• Types of service (buffet, à la carte, etc.)
• Table setting and service sequence
• Guest handling and order management

Module 9: Event and Banquet Service

• Banquet planning and setup
• Event coordination and service flow
• Large-scale guest management

Module 10: Service Management & Leadership

• Team leadership and motivation
• Quality assurance and performance monitoring
• Customer relationship management

Module 11: Capstone Project

Eligibility

Graduates in any discipline are eligible for our Post Graduate Diploma, Executive Diploma and Professional Certifications Programmes. 10+2 pass-outs are eligible for our Under Graduate Diploma and Diploma holders of two to three years course duration are also eligible for the PG Diploma.

Programme Duration

The minimum duration to complete the PG diploma programme is 12 months and maximum is 24 months. The minimum duration to complete the executive diploma programme is 6 months and maximum is 12 months.

Programme Mode

Registrations are currently open for regular and Part-time (Online Live Classes) both modes.

Examination & Certification

All the participants are obliged to timely submit completed assessment assignments (during the programme, usually after every module) and appear for an online exam at the end of the programme. After successful completion, the participants will be awarded Post Graduate Diploma/Executive Diploma in Housekeeping Operations by Centre for Hospitality and Hotel Management (CHHM), IGMPI. For all the above-mentioned modules elaborate programme material, self-assessment assignments and project work details would be provided by the Institute from time to time. Details get updated on the webpage as well.

Discipline in Classes and Examination

Every student is required to observe a disciplined behaviour during her/his classes, assessments & examinations and to follow instructions from the Professors. Any act of indiscipline may result into discredit & it will be mentioned in her/his academic report.

Placement Assistance & Corporate Relations

For the Post Graduate Diploma and Undergraduate Diploma Programmes, we will provide placement assistance after the completion of the programme. The Institute has partnered with many organizations for providing placement assistance to its students. The robust placement cell comprises senior level Human Resources professionals and Talent Acquisition experts which maintains close links with business and industry. The efforts of our placement cell also include helping with professional resume writing, interview skills & conducting mock interviews etc.

In recent months the Institute has witnessed more and more participation from professionals working with global healthcare like , Jhpiego, SELCO Foundation, TATA Foundation, Samarthan NGO, PSI, UNICEF, WHO, HCL Foundation, IPE Global, Optum, PATH, AIIMS, Action against Hunger, Ekta Shakti Foundation, Seva Foundation, India HIV-AIDS Alliance, HLFPPT, Deepak Foundation, Novartis, LalPath Labs Ltd., Fortis Healthcare Ltd., HealthCare Global Enterprises Ltd., Indraprastha Medical Corporation Ltd., Narayana Hrudayalaya Ltd., Piramal Enterprises Ltd., Wockhardt Ltd., Cactus Communications, Public Health Foundations of India, Cytel, Religare Health Insurance Company Ltd., Deloitte, DuPont Sustainable Solutions, Bain & Company, Alvarez & Marsal, McKinsey & Company, etc. The IGMPI’s Corporate Resource Division actively recommends our students and training participants for various job requirements and specialized roles to Human Resource, Talent Acquisition as well as the heads of various departments in Pharmaceutical, Healthcare industries on regular basis.

Future career prospects

The Centre for Hospitality and Hotel Management (CHHM), IGMPI’s Post Graduate / Executive Diploma in Housekeeping Operations is a comprehensive professional programme designed to meet the growing demands of the hospitality, healthcare, corporate, and facility management sectors. The programme is structured to equip participants with advanced theoretical knowledge, operational expertise, and managerial competencies required in modern housekeeping and accommodation operations.

Through structured learning, industry-oriented guidance, and practical exposure, the programme prepares participants to effectively manage housekeeping departments across diverse service environments. Upon successful completion, participants receive a recognized certification that enhances their employability and leadership prospects in the industry.

View Prospectus

Apply Online

Last date for submitting completed Application Form: 20^th Aug 2026.

For further enquiries, call or write to us on:
18001031071 (Toll Free -9:00 am to 5:30 pm IST-except on Central Government holidays)/ info@igmpi.ac.in