Post Graduate/ Executive Diploma in Housekeeping Operations (PHO/EHO)

Post Graduate / Executive Diploma in Housekeeping Operations (PHO/EHO) is a specialized professional programme designed to prepare students and working professionals for supervisory and managerial roles in housekeeping within hotels, resorts, hospitals, corporate facilities, and other hospitality establishments.
The course focuses on advanced housekeeping operations, sanitation and hygiene standards, linen and laundry management, inventory control, quality assurance, and team supervision. It also develops leadership skills, communication abilities, and professional ethics essential for maintaining high service standards.
With growing emphasis on cleanliness, safety, and operational excellence in the hospitality sector, this programme offers strong career opportunities and professional growth.

Programme Structure

International Affiliation with

Module 1: Foundations of Service in Hospitality

• Principles of hospitality and guest satisfaction
• Service standards and etiquette
• Communication skills in hospitality

Module 2: Overview of Housekeeping Operations

• Organizational structure and roles
• Daily operational workflow
• Coordination with other departments

Module 3: Cleaning Sciences and Methods

• Types of cleaning agents and chemicals
• Cleaning techniques and equipment
• Hygiene and sanitation standards

Module 4: Guest Room Management

• Room preparation and inspection
• Turn-down and occupancy services
• Room maintenance and reporting systems

Module 5: Public Area and Specialized Cleaning

• Lobby and common area upkeep
• Specialized surface cleaning
• Waste management procedures

Module 6: Linen and Laundry Operations

• Linen inventory control
• Laundry processes and stain removal
• Quality control and fabric care

Module 7: Oversight, Safety, and Professional Competencies

• Workplace safety and compliance
• Staff supervision and training
• Professional ethics and grooming

Module 8: Food and Beverage Service Operations

• Types of service (buffet, à la carte, etc.)
• Table setting and service sequence
• Guest handling and order management

Module 9: Event and Banquet Service

• Banquet planning and setup
• Event coordination and service flow
• Large-scale guest management

Module 10: Service Management & Leadership

• Team leadership and motivation
• Quality assurance and performance monitoring
• Customer relationship management

Module 11: Capstone Project

Eligibility

Graduates in any discipline are eligible for our Post Graduate Diploma, Executive Diploma and Professional Certification Programmes.

Programme Duration

The minimum duration to complete the PG diploma programme is 12 months and maximum is 24 months. The minimum duration to complete the executive diploma programme is 6 months and maximum is 12 months.

Programme Mode

Registrations are currently open for regular and Part-time (Online Live Classes) both modes.

Examination & Certification

All the participants are obliged to timely submit completed assessment assignments (during the programme, usually after every module) and appear for an online exam at the end of the programme. After successful completion, the participants will be awarded Post Graduate Diploma/Executive Diploma in Housekeeping Operations by Centre for Hospitality and Hotel Management (CHHM), IGMPI. For all the above-mentioned modules elaborate programme material, self-assessment assignments and project work details would be provided by the Institute from time to time. Details get updated on the webpage as well.

Discipline in Classes and Examination

Every student is required to observe a disciplined behaviour during her/his classes, assessments & examinations and to follow instructions from the Professors. Any act of indiscipline may result into discredit & it will be mentioned in her/his academic report.

Placement Assistance & Corporate Relations

The Institute provides dedicated placement assistance to participants enrolled in the Professional Certification / Executive Programme in Housekeeping Operations, offered by Centre for Hospitality and Hotel Management (CHHM), IGMPI. The programme is supported by a robust placement and corporate relations cell comprising senior Human Resources professionals, talent acquisition specialists, and industry advisors from the facility management, real estate, infrastructure, and services sectors.

The placement cell actively works to enhance the employability of participants by maintaining strong relationships with HR teams, operations heads, and recruiting managers across leading organizations. Support services include professional resume building, interview preparation, career counselling, and mock interview sessions tailored specifically to facility management roles.

In recent months, the Institute has witnessed growing participation from working professionals associated with leading organizations in facility management, infrastructure, real estate, healthcare, hospitality, IT parks, and industrial services. These include global and national organizations across hotel management, hospitality, and facility management sectors such as Star hotels and resorts (Taj, Marriott, Oberoi, etc.), Budget hotels and hostels, Cruise liners and international hospitality setups, Hospitals and healthcare facilities, and Corporate facilities and malls.

Future career prospects

The Centre for Hospitality and Hotel Management (CHHM), IGMPI’s Post Graduate / Executive Diploma in Housekeeping Operations is a comprehensive professional programme designed to meet the growing demands of the hospitality, healthcare, corporate, and facility management sectors. The programme is structured to equip participants with advanced theoretical knowledge, operational expertise, and managerial competencies required in modern housekeeping and accommodation operations.

Through structured learning, industry-oriented guidance, and practical exposure, the programme prepares participants to effectively manage housekeeping departments across diverse service environments. Upon successful completion, participants receive a recognized certification that enhances their employability and leadership prospects in the industry.

View Prospectus

Apply Online

Last date for submitting completed Application Form: 10^th Mar 2026.

For further enquiries, call or write to us on:
18001031071 (Toll Free -9:00 am to 5:30 pm IST-except on Central Government holidays)/ info@igmpi.ac.in