Post Graduate Diploma/ Executive Diploma in Guest Service Associate (PGSA/EGSA)

The Programme in Guest Service Associate envisages the overall professional aspects for the Front Office Operations. It employs appropriate practices to communicate effectively with guests, colleagues, and superiors to achieve a smooth workflow also to apply gender and age-sensitive service practices, describes the protocols related to confidentiality of the organizational information and guests’ privacy and apply health, hygiene, and safety practices at the workplace.

The programme is designed for freshers and professionals who wish to pursue being a part of Front office operations as Guest Service Associate. It explains the ways to prepare for the Front Office Operations and apply appropriate practices to greet and welcome the guests and describe the procedure to complete Front Office duties like registration, check-in, check-out, room allotments, etc.

Module 1: Introduction to Front Office Management & Guest Service operations

• Guest service needs
• Front office managing operations
• needs for guest services

Module 2: Maintain Effective Communication and Service Standard

• Role of effective communication
• Services customers ad guests expect
• effective service standard protocol
• level of good interaction strategies

Module 3: Organizational Confidentiality and Guest Privacy

• Confidentiality aspects in guest services
• Role of privacy rights
• Guest privacy dimensions and strategies adopted

Module 4: Basic Health and Safety Standards

• Health aspects in guest services
• Health safety standards to be adopted
• Role of GHP in hospitality

Module 5. Introduction to Employability Skills.

Module 6 Communication Skills

• Interaction strategies
• Good communication skills for guests

Module 7: Essential Digital Skills

• need toadopt digital operation skills
• role of digital access for guests

Module 8: Customer Service

• Importance of customer service desk
• need for effective customer support
• fulfil requirements of Guests
• Strategies to liaise with customers.                        

Module 9: Case Studies

Module 10: Capstone Project

Eligibility

Graduates in any discipline are eligible for our Post Graduate Diploma, Executive Diploma and Professional Certification Programmes.

Programme Duration

The minimum duration to complete the PG diploma programme is 12 months and maximum is 24 months. The minimum duration to complete the executive diploma programme is 6 months and maximum is 12 months.

Programme Mode

Registrations are currently open for regular and Part-time (Online Live Classes) both modes.

Examination and Certification

All the participants are obliged to timely submit completed assessment assignments (during the programme, usually after every module) and appear for an online exam at the end of the programme. After successful completion, the participants will be awarded Post Graduate Diploma/Executive Diploma in Guest service Associate by Centre for Hospitality and Hotel Management (CHHM), IGMPI. For all the above-mentioned modules elaborate programme material, self-assessment assignments and project work details would be provided by the Institute from time to time. Details get updated on the webpage as well. 

Discipline in Classes and Examination

Every student is required to observe a disciplined behaviour during her/his classes, assessments & examinations and to follow instructions from the Professors. Any act of indiscipline may result into discredit & it will be mentioned in her/his academic report.

Placement Assistance and Corporate Relations

The Institute has partnered with many organizations for providing placement assistance to its participants. The robust placement cell comprises of senior level Human Resources professionals and Talent Acquisition experts which maintains close links with business and industry. We are engaged in promoting the employability of our participants by maintaining good rapport and relation with HR cell and recruiting managers of leading Front office and guest service operations companies across the globe. The efforts of our placement cell also include helping with professional resume writing, interview skills & conducting mock interviews etc. 

Future Career Prospects

The Guest service Associate programme is a professional programme targeted to cater to the Hospitality industry’s need for trained and skilled guest service Associates. The knowledge, guidance, practical exposure, and programme completion certificate will provide the participant with not one but many opportunities in the industry. This may be realized in the form of job roles and positions such as Guest service Associates, Front office executives, Consultants in Guest Services, Guest service professionals in Hospitality Industry etc.

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Programme Fee Details

Last date for submitting completed Application Form: 17^th Feb 2026.

For further enquiries, call or write to us on:
18001031071 (Toll Free -9:00 am to 5:30 pm IST-except on Central Government holidays)/ info@igmpi.ac.in