Professional Certification in Transport Coordinator (PCTC)

The Transport coordination role in the Hospitality industry is crucial for ensuring seamless travel experiences for customers. As the industry continues to grow, there is an increasing demand for skilled professionals who can efficiently manage transportation logistics, coordinate bookings, and maintain high service standards. This professional certification programme is designed to equip individuals with the essential skills and knowledge required to excel as Transport Coordinators in the dynamic sector.

The programme focuses on developing competencies in customer service, transportation arrangement, administrative duties, safety compliance, and effective communication. Participants will gain experience in managing vehicle bookings, coordinating with drivers, monitoring transportation activities, and handling payment processes. The curriculum also emphasizes the importance of maintaining organizational confidentiality, respecting guest privacy, and following health, hygiene, and safety practices.

This certification is ideal for individuals aspiring to work in transport coordination, professionals already working in this sector seeking formal qualification, entrepreneurs planning to start transportation services, and anyone interested in building a career in the fast-growing hospitality industry.

Programme Structure

International Affiliation with

Module 1: Introduction to Transport Coordination in Hospitality

• Overview of the hospitality transport sector
• Role and responsibilities of a Transport Coordinator
• Understanding industry standards and regulations
• Government rules for road transportation
• Types of transportation services (airport transfers, railway station drops, sightseeing, etc.)

Module 2: Arrange Transportation for Customers

• Assessing customer needs and taking bookings
• Understanding travel plans and customer preferences
• Reviewing transport schedules and suggesting vehicle options
• Confirming bookings and sending confirmation details
• Making arrangements for transportation (vehicle assignment, driver briefing)
• Ensuring vehicle safety, cleanliness, and documentation
• Monitoring transportation activities and providing assistance
• Coordinating payment details and processing transactions

Module 3: Administrative Duties and Documentation

• Monitoring vehicle maintenance and upkeep
• Ensuring compliance with security and operational standards
• Maintaining vehicle documents and legal compliance 
• Inspecting vehicle service records and technical defects
• Maintaining driver attendance sheets and transportation paperwork
• Managing vehicle logbooks and trip sheets
• Reporting driver issues and vehicle defects to management

Module 4: Effective Communication and Service Standards

• Communicating effectively with guests, colleagues, and superiors
• Maintaining professional etiquette and workplace behaviour
• Handling guest dissatisfaction and complaints
• Seeking and incorporating guest feedback
• Providing services for diverse customer needs (gender, age, disability considerations)
• Following organizational policies on sexual harassment prevention

Module 5: Organizational Confidentiality and Guest Privacy

• Understanding organizational policies
• Maintaining confidentiality of organizational information
• Protecting personal and financial information of guests
• Proper storage and disposal of confidential information
• Reporting of infringement and privacy violations

Module 6: Health, Hygiene, and Safety Practices

• Maintaining personal and workplace hygiene
• Using appropriate PPE (Personal Protective Equipment)
• Taking precautionary health measures
• Following standard safety procedures
• First aid procedures and hazard identification
• Effective waste management and disposal practices

Module 7: Route Planning and Navigation

• Understanding city maps, routes, and traffic conditions
• Planning efficient travel routes
• Using GPS and communication devices
• Travel advisories for different routes
• Vehicle tracking and monitoring procedures

Module 8: Employability Skills 

• Basic English and communication skills
• Career development and goal setting
• Financial and legal literacy
• Essential digital skills
• Entrepreneurship and customer service
• Getting ready for jobs and apprenticeship

Module 9: Training and Case Studies

• Booking and coordination exercises
• Role-playing customer interactions
• Vehicle inspection and documentation practice
• Problem-solving scenarios and complaint handling

Eligibility

Graduates in any discipline are eligible for our Post Graduate Diploma, Executive Diploma and Professional Certification Programmes.

Minimum Entry Age: 18 Years

Programme Duration

The duration of the training is 5 days.

Programme Mode

Registration is currently open for Part-time (Online Live Classes) mode.

Programme Deliverables

The accompanying training is appropriately aligned with the current Industry’s expectations.

• Interactive or online live sessions on all key areas of the programme giving all flexibility to the participants.
• All the efforts are made by IGMPI faculty members to make the entire programme modules easily understandable.
• Assessment and evaluation for all the programme modules in order to enhance the levels of competencies and skills of the participants leading towards the objective of application in the job.
• At the end of each programme modules, the trainers shall obtain feedback from the participants using specially designed questionnaires.
• All learning and training delivery initiatives shall be conducted in English.

Assessment & Certification

Online assessment will be conducted at the end of the programme and after successful completion; the participants will be awarded Professional Certification in Transport Coordinator by Centre for Hospitality and Hotel Management (CHHM), IGMPI.

Discipline in Classes and Examination

Every student is required to observe a disciplined behaviour during her/his classes, assessments & examinations and to follow instructions from the Professors. Any act of indiscipline may result into discredit & it will be mentioned in her/his academic report.

Placement Assistance & Corporate Relations

The Institute has partnered with many organizations for providing with placement assistance to in its participants. The robust placement cell comprises of senior level Human Resources professionals and Talent Acquisition experts which maintains close links with business and industry. We are engaged in promoting the employability of our participants by maintaining good rapport and relation with HR cell and recruiting managers of leading companies across the globe. The efforts of our placement cell also include helping with professional resume writing, interview skills & conducting mock interviews etc.

Future Career Prospects

The Professional Certification in Transport Coordinator opens up numerous career opportunities in the rapidly growing hospitality sector. Certified professionals can pursue diverse roles in:

• Travel agencies and tour operators
• Hotels and resorts with transportation services
• Car rental and vehicle leasing companies
• Airport and railway transfer services
• Corporate transportation departments
• Event management companies
• Cruise lines and luxury transportation services
• Entrepreneurial ventures in transport coordination

View Prospectus

Apply Online

Programme Fee Details

Last date for submitting completed Application Form: 17^th Feb 2026.

For further enquiries, call or write to us on:
18001031071 (Toll Free -9:00 am to 5:30 pm IST-except on Central Government holidays)/ info@igmpi.ac.in